One of the problems with services that are nearly free is that customer service is nearly non-existent, and that's not coincidence.
When a customer's value is trivial to the supplier, then you should forget about any chance of personal service.
Cheap broadband, self service credit cards, discount mobile telephony - we love 'em! 'till they go wrong. Then you do what you do with those $5 T Shirts - throw them in the bin and move on.
John Paterson
www.reallysimplesystems.com
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