Just a possible case:
I have all my business software on the Google Cloud and it has worked fairly well for a couple of months.
One day i found that my system stopped working, then i decided to called Google... big surprise, you can't phone call Google!, then i decided to send a urgent email and a couple of days later i received a automatic response from Google saying nothing reality worthy to mention. At this point, my system has been down for many days and i don't have a ETA to when it will be fixed.
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