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I have never had to pay for an upgrade to fix a bug in any software I have owned or managed. Not sure what you are buying, but thats not right at all and I would not buy from them again. I think this is too dependent on situations outside of the software makers control to be a successful program. Maybe if you were selling software to only people that had great computing practices, but we all know that is not the case by far. In theory its a great idea, but in reality is not at all.
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