Full disclosure I work for AT&T. I am also a Services Technician. First of all AT&T repeatedly leads the nation's carriers in independent service quality surveys like J.D. Power and others in all areas including mobility services which gives lie to all these anecdotal 'evidences' that AT&T is a horrible company that abuses its customers.
I personally take affront to the notion that AT&T technicians are what you say. Are there some few who are not very good on a particular day? I'm sure. However that is true of every business and individual including yourself. We give great service daily. As for your trouble with connectivity with your particular mobile device I will tell you like I tell everyone who bothers to ask: It is not the service but the device!
All mobile devices are not created equal and just because it is expensive or made by a huge manufacturer doesn't mean it will operate (receive and transmit) in a given environment as well as a device obtained for free in a promotion. In most areas in the nation AT&T has the largest and densest mobile coverage despite Verizon's claims. However if you have a great phone (reception/transmission-wise) you'll think Metro is the best carrier. What makes a mobile device a great receiver? That is one of the mysteries of the universe.
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