Discussion on:
CRM failure rates: 2001-2009

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Two excellent points
mkrigsman@... 3rd Aug 2009
As I suggested in the post, I think the numbers are less important than the overall message: many customers are dissatisfied with the results of their projects.

Since the points you mentioned are rooted in human tendencies to go "ignore the torpedoes and go full steam ahead," perhaps such high failure rates are not surprising.

Thanks for commenting.
ie8 fix

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