Free Open Source Software (FOSS) has its issues too.
Open source communities have successfully developed many pieces of software although most computer users only use proprietary applications.
The usability of open source software is often regarded as one reason for this limited distribution.
At the end of the day, the OSS (open source software) community fall short of making their software because open source projects lack the resources to undertake high quality usability work.
The end user experienc is most important.
Using quaint concepts such as "M$" and FUD (Fear Uncertainty Doubt) is not going to change what is real, which is that if you want great software - it simply costs money - just not too much, is all.
For a good take on these issues and a fair appraisal see:
http://www.cs.waikato.ac.nz/~daven/docs/oss-wp.html
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