You get exactly what you pay for. There is already a backlash starting amongs some american companies against outsourcing to india, some going as far as to use american phone support as a marketing point. There is another issue not mentioned in this article and that is the culture of outsourced labor over there. That culture is to work one job for at most a year, then hop to something that pays more. Problem is that in that year you've barely learned anything about the current job, so you are only really productive maybe the last half to a quarter of said year. Again, American companies are taking note of the poor quality of work that comes out of this due to the fact that most outsourced employees know little to nothing of the business they've been outsourced.
So, by my count, outsourcing A) decreased jobs available in the states B) results in sub-par quality of work product C) is apparently destroying the health of employees that are being outsourced to D) causes public backlash against company doing the outsourcing due to point B.
Am I missing some good points here other then short term savings in labor costs (which may well be offset by poor product/service and loss of consumer loyalty - need to see some numbers on this). Isn't it time we start cutting back just a little?
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