Larry,
How about the perspective that cheap or free CRM is what these people are getting because they don't understand CRM that well? Or because they don't use it that much?
Support is all fine and dandy for people who need it, or who would have large implementations, or very complex ones -- and I will be the first one to advice them so.
However, there are some people that need minimum functionality, or are just getting into it, or truly don't have the money... why can't those people get the cheap/free CRM they need?
Market is large enough, there is no need to argue over a few people here and there.
(BTW, I have no association with any of the vendors mentioned)
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