Wow - amazing amount of information. I'd like to add/share that I think people can add to what they've learned here with a free live webcast coming up on November 11 that I learned about today. It's by Brent Leary at the Sage summit and its all about social CRM and the power learning about the social web can give to get new customers. This is the registration link I was given: http://www.visualwebcaster.com/event.asp?id=63204
I know that after attending they're giving an ebook of the talk to all attendees for free.
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