"They just do cool stuff." I wouldn't quite put it that way, but Google does seem to
have an uncanny knack of supplying something that satisfies a lot of different
customer needs in some very unique and creative ways.
But I think if any company addresses itself to the question "what does the customer
want and need?" and "how can I supply that?" if they do it successfully the money
will just keep rolling in. But if they address the question "how can I be devious and
control and screw the customer" the income will eventually head in a different
direction.
Discussion on:
Message 5 of 1
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