RE: Chatting (Not Chattering) About Salesforce - Part I | Message 3 of 1

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RE: Chatting (Not Chattering) About Salesforce - Part I

cvancourt 23rd Nov 2009

Hi Paul:

Thanks for your reply and for the clarifications. My bad: I now see what you are saying and don't think you are wrong.

I do have a question -- When you refer to experts facilitating the community discussion to create knowledge: I contend that companies need to take ownership for the quality of some content and the only way they will be do that is if people approved to act as their representatives have final editorial control over the content. Do you agree that companies sometimes need to take ownership for the content used in customer care and that in reality most companies will only do this if they have final editorial control over said content?

Thanks Paul, Chuck