I agree they are "nailing" the trends. When I looked at the chatter intro and thought "Internal and protected..." this is not open and sharing, has nothing to do with social media. But then I thought so many companies are so far away from engaging in social media that an internal chatter maybe a good step one for them. On the other side it reiterated: "Bolting - social - onto CRM doesn't make it necessarily social". I agree with Brian Solis saying "Take the C out of SCRM" to get something social.
Thanks for the post
Axel
http://XeeSM.com/AxelS



