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Over the last 46 years of watching/implementing IT solutions, I've noticed that it's usually easier for IT to design the solution than for the business units to do so. Why? Because business activity is so in-grained as to be automatic and while the end users know what they do every day, they cannot articulate it in the detail needed for IT solutions. To the IT man, on the other hand, it's all new and therefore needs to be meticulously documented. The worst projects I've ever seen always failed because they did what the users told them to do.
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