Previous post said:
The problem with the "Office fluent" ribbon concept is that nobody routinely uses all the features. Having to hunt through a bunch of hieroglyphics is a pain in the butt.
I disagree. I didn't like the Ribbon at first either, until circumstances forced me to use it.
Guess what? It took about 15 minutes to watch a tutorial that explains the overall concept. It took about 30 minutes of frustration until I got used to it.
I would now be unwilling to go back to the old menu sytem. As far as how to write instructions, just read a couple of help files from MicroSoft. The examples will show you how.
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