"What concerned me wasn't so much the phishing, but more then inability
to talk to MSN after the event to get them locked out of the account and
retrieve the deleted emails and contacts."
You've really missed the point haven't you? It's the fact that you fell for
this that IS the story here. Poor support from MS is not, it's old news.
It's your poor attention to detail that should be concerning you. eg: "...but
more then inability to talk to MSN".
What have your employers had to say about this? How confident in your
abilities to advise them as a result of it?
With your lack of professionalism, if in a different situation or profession,
you'd made a mistake with a gun or a scalpel, you could easily have killed
someone.
No, let's simplify that. With your lack of professionalism, if you'd made a
mistake with a car, you could easily have killed someone.
It's no good diverting attention to the failings of the worst company on
earth, for their lack of response after the event. The weak link in this
chain was you.
Further, you've only touched the surface of the real issues at the MS end.
How do you imagine MS could ever support the number of users it has in
the way you want?
What you should be proposing, as a professional, is an automatic lock
and flagging feature for users to implement when this kind of thing
happens. But instead all you do is bleat about a predictable, common
situation.
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