While I won't claim to represent the "vast majority", I can tell you people need to do more than "surf the web and make a .doc". Games, skype, IM, picture and video management, dvd playback, tethering/syncing phone hardware, and connecting peripherals - these are just some of the things people use their PC or Mac for on a daily basis. Linux does most of these well, but not all. Windows does them all just fine. So given the choice between having some of your stuff work for free, or paying to get everything to work, most people choose the latter.
Yeah, keep trusting Google to do what's in your best interest. They're not in it for the money, they spend millions of dollars developing code for your enjoyment. Read the article today - they're double charging advertisers and allowing malware to be propagated for money. MS isn't trustworthy, but neither is Google. Everyone would do well to keep this in mind.
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