Great overview and analysis as always, Paul -- thank you for the inclusion!
I think the most important thing you point out here is the relatively nuanced nature of what an end customer actually needs to be doing to be successful with Social CRM (as opposed to futzing around with technology and definitions). Looking forward to turning the focus to how folks like us and others on the list are actually helping demonstrate that success out there in 2010!
Discussion on:
Message 3 of 1
The best of ZDNet, delivered
ZDNet Newsletters
Get the best of ZDNet delivered straight to your inbox
