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I agree. Here is my Social CRM definition looking at it more broadly
Martin_Australia 3rd Feb 2010
Hi Paul,

I agree, I love Dion's posts, commentary and analysis in this space and I try and get others to read his material.

A while ago I pulled together a PowerPoint deck outlining what Social CRM is and how it fits within / across an organisation.

It can be accessed here on SlideShare - http://bit.ly/PrBbC

I welcome any feedback on keeping the document up to date!
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