Hi Paul,
I was hoping I made that point more clearly in my post but you're spot on for stating it even more succinctly than I did. I think your point about it also being operational is key as well. Good Social CRM will have many of the fundamentals of CRM and E2.0 both in my opinion.
Keep up the great work yourself, and see you around the blogosphere or at a conference very soon hopefully.
Best,
Dion Hinchcliffe
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