Add your opinion to: Report: Apple paying refund on broken 27-inch iMacs
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Kudos Apple.
I assume this is in addition to repairing the system?
ye5th Feb 2010 -
My thoughts also
I was wondering that myself, not being familiar with the subject. Are these under warranty ? I thought I had read somewhere that all efforts to stop the flickering so far have failed.
dev-null5th Feb 2010 -
Could it be even Jobs can learn from Toyota?
Won't wonders never cease?
kd5auq5th Feb 2010 -
Not a chance in...
Toyota is in the process of PR damage control. They don't have a choice.
Look for TV ads, newspapers ads, dealer reimbursements, etc. Do some
research on Apple's excellent customer satisfaction ratings for the last
several years if you think they learned something from Toyota. Not a
chance in Japan.
Chiatzu6th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
In October I had a refurbished 30" Cinema Display (paid
$1299) go dead on me 2 days after received it. Apple
credited me back $150.00 for the inconvenience to my credit
card and next day received a NEW non refurbished model.
Apple warranty service has always been the best I have ever
encountered from any company. 2nd best has been
Panasonice
cbalyn5th Feb 2010 -
I agree with Apple's warranty service...
I had a 40 GB 4th Gen iPod go bad on me the week before it's
extended warranty expired (crashed hard drive), so the nice people at
the Apple Store gave me a brand new 80 gig 5th generation model.
Though I was impressed by the gesture, it just wasn't the same as the
older model and I sold it for more than what I paid for the 40 GB
model.
They also replaced my wife's PowerBook G4 with a newer version when
it needed to be serviced, because of a thermal sensor failure. That
laptop was bought refurbished and replaced with a new product as
well.
Moral of the story is Apple costs more, but when things go wrong,
they make sure you're taken care of.
The other companies I've had great luck with are Syntax-Brillian
(which is now woefully out of business) and Onkyo...
I bought an Olevia 342i HD monitor several years ago, and it failed
after a week of usage. I called them to explain what happened, and
they had a brand new one at my doorstep the very next day. Needless
to say, I didn't hesitate buying the 537h that's currently in my
bedroom and the 232v I gave my sister for Christmas last year.
I also bought an Onkyo HTIB set when I bought that Olevia HD
monitor (yes, I knew about the lack of connectivity with the monitor,
but at the time, the next cheapest 42" panel was $700 more and I
knew I was going to get a surround system to go with the TV anyway).
The component video switch in the receiver failed after a year of use,
but I did have an extended service plan through Onkyo that I bought
at the same time I got an iPod Dock for the system. It took them a
little longer (4 days) to ship out a new receiver than the replacement
TV..
nix_hed5th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
Now instead of paying a refund, if they changed the screens to Anti Glare or Matte that would be a tremendous bonus. Are we sure that these are not customers who have become so frustrated with seeing their own reflection that they have attacked their iMac. Or is it that they were blinded by the reflection of a window and did not see the screen and walked into it. Whatever, refunds this week and hopefully a Matte option next.
AnotherDesign5th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
I got my 27 inch iMac almost 4 weeks ago and it's been
working perfect, it's my first mac. I had read about the
screen problems and seen that there was a 2 week delay
on shipping them. Thought that maybe they were working
on fixing the problem and the 2 weeks was an estimate on
how long it would take to fix it. I ordered mine on
Christmas day and got it on January 8th. It's the best
computer I have ever owned. Am glad to see apple care is
a top notch warranty service and hope all those that's been
having problems get them resolved.
stonefly5th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
Apple is so pathetic it's not even funny. I have an ibook thats was part of a bad batch of them (and there were many) that was never recalled. As soon as the warranties expire the bad motherboards, or whatever, junk to say the least started dying! Apple was forced by a pending class action lawsuit to repair one group of them but there are others that are just as junky! Apple needs to take responsibility for repairing its bad hardware and they wont, which is why I will never buy anything Apple related again.
steveh995th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
Thank God these people weren't smokers.
michael.tindall@...5th Feb 2010 -
IT_Guy_z5th Feb 2010 -
If it's still broken, what good does $300 ...
... do me? Apple needs to MAKE IT RIGHT, then, if they want to give you $300 for your inconveninece, that's fine but to ship you somethign that is broken is jsut terrible. Apple's 'Toyota moment' perhaps?
mwagner@...5th Feb 2010 -
Steve is buying you...
...with some of your own money.
Feldwebel Wolfenstool7th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
I think my plans to buy a 27" iMac have just been put on an indefinite hold. Back to looking at big HP i7 machines, instead.
cestrauss5th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
Apple Bribe to keep the Fan's Mouth Shut...
Lozil5th Feb 2010 -
RE: Report: Apple paying refund on broken 27-inch iMacs
They can afford it with how much they overcharge for each system.
dracolich_prgrm7th Feb 2010 -
I'd assume they are also replacing the defective hardware?
If so, good for Apple. It shows they care.
wcb42ad5th Feb 2010 -
Is it any wonder?
On the day that ZDNet writes a story about the lack of innovation
at Microsoft they also release a story on Apple giving refunds for
iMacs.
"Apple is ready to make it up to you, somewhat." A typically snide
comment from the likes of ZDNet.
Most sensible people will see the action as a respectable move on
Apple's part. Windows lapdogs like ZDNet see it as another
opportunity to slam Apple. Such children. Immature and incapable
of emotional growth.
It wouldn't be such a big deal if it weren't for the fact that anti-
Apple sentiment is so pervasive at ZDNet. Like little brats they look
for any chance they can conjure up out of thin air to distract people
from their own shortcomings.
3dtodd5th Feb 2010 -
Get over yourself and take your own advice, and grow up...
Go back and read your first paragraph..."On the day that ZDNet writes a story about the lack of innovation at Microsoft they also release a story on Apple giving refunds for
iMacs."
Obviously, since ZDnet wrote negative stories on both vendors, the site is not a "Windows Lapdog". Yes, there are some bloggers who are biased to MS, but there are also some who are biased to Apple. As a 'news' website, ZDnet has to cover all the companies it can, both good and bad. To not do so would be irresponsible...remember, they've had alot to say about IE 6 lately and other MS problems (with good reason)
And the statement: "Apple is ready to make it up to you, somewhat." is correct. As Gizmodo reported: " readers in the U.S. who've been given the refund have been people who've had multiple problems with their iMac".
After people having multiple problems - I recall reading about 2 different patches that Apple released to "fix" the monitor issue - I imagine enough people raised enough of a stink that Apple's hand was forced and they had to do something. This isn't Apple once again taking great care of their customers, this is a company, like Toyota, that had no other choice, lest lose customers (and future income).
If a company's cost of a recall/replace/refund - whatever, isn't greater than the potential liability lawsuit (or potential loss of income from lost customers) they face if they do nothing... then that company doesn't do anything, and yes that includes your golden calf Apple.
Randy31475th Feb 2010 -
"Windows Lapdog". Yes, --- your words
Windows Lapdog = ZDNET
Definite yes
Intellihence6th Feb 2010 -
Thanks for reading my post, and the post I replied to...
You've definitely shown your "intellihence"Randy31476th Feb 2010 -
If You Want Good Support from Apple, Be Prepared to Pay the Price
You'll notice that there are two vastly different viewpoints being related here with regard to Apple customer service: those who've had a top-notch experience, and those whose experience was utterly abysmal.
The difference? The Apple extended warranty.
If you shell out the cash for the extended warranty, then yeah, they'll treat you very well. If you're covered under standard warranty, they're OK but not always very helpful, but the minute that warranty expires, you might as well be wandering alone in the desert.
I have experienced this first-hand more than once. My first-gen iPod died just a few days after the warranty expired (bad hard drive). I called Apple, and before I could even get the words out of my mouth, the customer service person had already looked me up, determined that I didn't have an extended warranty, and told me that my best option was to spend another $300 on a new iPod. (Meaning that the privilege of owning an iPod was costing me $300 per year.)
This happened even though early iPods had crappy harddrives, and Apple later admitted as much.
A few years later, a friend of mine who was a computer novice asked me to recommend a machine, and I suggested an iMac. He had been saving for a year, and had exactly enough, and couldn't afford the extra warranty.
Again, just a month after his warranty expired, the iMac died (bad power supply). He called Apple and they referred him to a local service center where he found out that the cost of repair would be 80% of the cost of a new iMac!
I felt terrible.I did some research online and found that this particular year/model of iMac had a problem with a bad power supply, and that Apple was doing an "informal recall".
I called Apple to get my friend's iMac repaired, and they told me that even though he had the particular model in question, and even though it was displaying the exact same symptoms as those described in the "recall", his machine's serial number was just outside the range that the recall covered - and there was nothing they could do.
I pleaded with them and pointed out that they were about to lose not just one, but TWO customers for life. I had bought nothing but Macs since my Mac Plus in the late 80s, but this experience had made me sick!
The customer service person hung up, and I made good on my promise. I made a switch to Dell PCs right then and there, and I have never bought another Mac since.
Now, you could say shame on me for not buying the extra warranty, but you know what? I've been buying electronics for 30+ years - I still have that old Mac Plus (and four other Macs that I bought over the years), and it runs like the day it was new. I have a Dell Optiplex sitting in my basement that I converted to a wireless server 4 years ago, and it's never had a single problem.
I've been taking my Dell Inspirion 6400 laptop with me everywhere I go for the past 4 years, and the only thing I ever replaced was the battery.
I take care of my stuff and it tends to last. In my experience, most electronics that are going to fail, do so early on, well before the standard warranty is up. But I firmly believe that Apple sacrifices quality for aesthetics, and I absolutely refuse to pay for an extended warranty on top of the extra 15-20% "trendy tax" that is applied to each and every Apple product!
moviedemon5th Feb 2010 -
RE:Report: Apple paying refund on broken 27-inch iMacs
I have always found people associated with Apple, employees, consumers, to have an arrogant, superior, snotty attitude. One of the many reasons I have avoided Apple products. I find it curious that they are dealing with monitor and multiple problems. Why multiple? How many problems do you have to have before Apple does something close to the right thing?
joe6pack_z5th Feb 2010 -
Why so unhappy?
Apple is rated by most sources, including Consumer Reports, as having
by far the best support of any consumer computer manufacturer.
Obviously they will have problems with their products like every other
manufacturer, but what counts is what any manufacturer does about it.
Why don't we just wait and see how this plays out before badmouthing
Apple. My business has about 25 Macs, 25 PCs and several Unix systems,
so I am not a fanatic supporter nor detractor of any platform. A
computer is just a tool to get a job done, so make your buying choice
based on what works best for you. If you know of any PC manufacturer
that has done something similar to what Apple is doing here I would
sincerely like to know.
Sejer Sejersen5th Feb 2010 -
A similar manufacturer?
Sure!
Battery recall on laptops. Do you know who was THE FIRST to admit the mistake and start replacing the faulty batteries? Dell. Apple didn't jump on until a month later.
They didn't pay customers, they just fixed the problem and admitted it immediately.dracolich_prgrm7th Feb 2010 -
Computers isn't people!
Anything associated with Apple, including an everyday, average, sweet as
Apple pie grandmotherly consumer is arrogant and snotty? Nope,
no bias or stereotypes here. Vent away.Chiatzu6th Feb 2010 -
Is the problem really wide spread?
Just a quick note to say I received my i7 yesterday.
No flickering, no fellow tint. In fact I know a few people who
have a similar model and no faults so far.
I suspect that these reports have been somewhat over blown.
Dan the man 646th Feb 2010 -
Apple
Junk. 20 years using them tell me so.
Crestview6th Feb 2010 -
Apple Fans Again.
Smell the coffee you are being ripped off, Apple hides it's lackluster products under a shiny shell and put a mirror finish to your screens to make them nay impossible to use in anything but dark rooms.
Apple charge more, spend less and produce products that are more locked in and down than NORAD. Really amused with refunds being given for faulty goods (Apple more reliable, faster, customer orientated).
Reliability = They will reliably remove more money from your wallet per product, with less that acceptable parts.
Faster = At giving you products that are out of date at the point of sale.
Customer Orientated = THEY WANT YOUR MONEY!! So guess what...
I am a Linux fan and find this Windows/Apple joke factory quite amusing. I would never buy a PC from Apple as I like spending my money on the parts not on the Brand name. I would never buy a Dell, HP, Asus etc etc as I want full control over everything in my PC.
Given that if I had to choose I would go with Dell as I have never heard of them backing away from their products, and they are extremely quick on replacements and support. Many of my customers have had nothing but good things to say about Dell.
Apple fanboys read more and spite less at PC's they are the only reason you can get online (No Apple servers), and have (old or under powered, knobbled CPU, Ram, Blah Blah Blah) hardware, software and I will not mention Games.
If it was not for PC innovations, Apple would be an even more historic beast (Before you flame where are all the components sourced from for Apple now-a-days? intel, ATi, Nvidia, Samsung, Sony etc etc so really just an under powered, under supported over priced PC).
Take care all.
Horus4188th Feb 2010
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