"The biggest cause of mis-functional applications is missed or inaccurate user requirements. It is easy blame IT for doing a bad job of requirements analysis, but the root cause often lies in immature business processes that vary widely across the business."
Actually, doing a good job of requirements also helps a business understand and standardize their processes. When I start discovery, business peopole will say "You are just getting me to describe our process"; by the time I am done, I usually "I learned a lot about our process by doing this."
David Wright
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