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For us that's the point - Saas essentially promised that you wouldn't be locked in (don't buy the hardware and software up front that you need to use for 3-5 years or take a write off). But many Saas vendors blew it and instead locked the client up by getting long term contract commitments. Clients had to choose risking that the vendor would get them "hooked" on the solution and then increase the price, or commit to a long term and know the price. By providing clients the ability to rebalance usage and ultimately terminate on an annual basis while still giving pricing certainty, the client has the flexibility to walk away if we're not delivering the value.
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