Peter Flaschner, aka @flashlight
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Paul ??????????I'm the fellow who's mind you blew. As you said, many of us in the room at LiNC came at sCRM from the social side. After a decade toiling on the social/relationship side of the sCRM equation, I was astounded to find that there was an existing lexicon to describe the business value I've been preaching for *years*. Defining what I do as sCRM doesn't change my practice a bit, but it offers a handy shortcut to explain it
Peter Flaschner, aka @flashlight
Peter Flaschner, aka @flashlight
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