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For me no conversation about email is complete without asking the question why we use email. Personally I use it as a sort of repository ? a place where I can quickly search for and retrieve important messages and documents. I think email could be replaced, at least in enterprise, with more constructive use of intranets, extranets, and IM. This takes me back to why we use email. At work email is a tool communicate receiving an email normally triggers an action that needs to happen in another programme or activity away from the PC. One of my main gripes is that email lacks a sense of presence ? something that IM and even Google Wave addresses. When someone sends me an email they don?t know if I am there to receive it. I think it would be far more effective to have a service that had features similar to Yammer or Twitter, in conjunction with a secure IM platform and a well structured intranet for document storage. I look forward to the day I no longer need to clear my inbox after a few hours away from desk or after a week?s holiday.
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