I stay in UK and here I see many dishonest organisations. Most of organisations (i.e. Utility companies, banks etc) are imposing extra charge (?1-?3 ) to receive paper bills. Which is outrageous. I dont mind them sending me bills electronically as far as they can email to me instead of asking me to log into "My Account" section of their website. Its very easy to forget credentials for website and its possible to forget about retrieving these bills from their portal. Clever idea.
BTW in UK they take payment automatically through Direct Debit process; so we dont have to trigger it separately. If I did not go through the bill on their website, I will only discover actual amount when its gone from my bank account.
On top of that they don't believe in printed copies themselves. So every time I have to make application for Mortgage, bank account, license etc, I have to request utility company to send me paper copy and pay for it (?3-?5 for each month). And mind you they want latest copy of utility bills and bank account statements to prove where I stay and how much I earn.
It seems government is not doing anything about it. I am sick and tired of this attitude.
I work in IT industry for 11 years now and understand various aspects of physical and electronic medium of communication. But in this capitalised world, every organisation has double standard. One when they deal with their customers and second when customers deal with them. Due to security issue, they dont allow me to email them anything. All of them expect me to send in writing if I have to say anything about them (i.e. cancellation of subscription, complaint, feedback).
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