As someone who favors local control and personal responsibility over dependency on remote, outsourced third party solutions (in all walks of life, not just the tech arena), I refuse to feel bad for companies that have farmed out IT work and infrastructure to third parties simply to save a few short-term bucks.
Apparently they're now finding that they're locked into more rigid, long-term pricing agreements -- just like old-school support contracts for on-premise enterprise software -- only now, they've also surrendered control over data storage, upgrade cycles, enhancement rollout, etc.
Cry me a river ... either take back control in-house, or don't complain when third parties to whom you've delegated responsibility begin to leverage your dependency.
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