Look in most Dr's offices or hospitals and you see a lot of Dells. At least around here. Dell must have done some very strong partnering in order to achieve this and HP needs to address this situation.
One method is through boosting service for small clinics to where it is far better than the competition's. I left Dell because of horrid support for my one man company - and went to Apple because they were at the top of customer surveys on support.
HP needs to be at the top of support for small medical units those without IT staff. Odd, but I believe that is going to be as important as the software for many.
On the system side, the VA system does offer a solid foundation, but is going to need an easier user interface before it's ready for the average small organization.
The best of ZDNet, delivered
ZDNet Newsletters
Get the best of ZDNet delivered straight to your inbox
