Fixed priced implementations are definitely customer friendly of course. I believe partners have the option of using this model or not. Not getting how this is "channel-unfriendly".
Customizations. Based on our experience the SMB wants a highly configurable SaaS product without having to hire resouces to deploy and maintain custom code around bad business practices. I dont think best practices are based around what SAP thinks - more around what the customers have shown.
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