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The thing I keep thinking about (and recently blogged around at http://www.zdnet.co.uk/blogs/500-words-into-the-future-10014052/microsofts-data-driven-black-hole-10018228/) is how much the expertise of internal Microsoft teams in deploying their own products has fed out to customers to help them deploy - and whether going cloud-first on those products makes it harder for them to have that expertise...
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