It is nice to hear that a customer is getting compensated for bad service.
As for "money grubbing" I have always been curious if it is true or not. What are the costs to run an airline? Do ticket prices cover the costs and the profit margin? Are fat bonuses and shareholder dividend payouts subtracted from gross profits to reflect unreal net profits? Are airlines using the same accounting practices that movie studios use where everyone makes money but the product is always non-profitable?
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