You likely missed a decent sized piece of your possible audience here by committing the most prevelanet writer tenet of being clear and concise.
That happens to be making certain your audicnet understands the Main Thrust of your piece! Nowhere in your writing did you even define what "CRM" stands for. Customer RElations et al is NOT the only defintion of those three letters. Neither did any of the links you provided define it. At least the object of your post needs to be ultra-clean in order to grab the largest audience you can and this is one piece that craves such an identity.
Gee, don't you guys get ANY training of any kind about how to write articles? Any writer worth his sale knows that at least once, you need to have said "CRM - Crap Readily Made" is what you meant. Wasn't it?
I'd have related it to something about Customer Relations, but hey, that's just me.
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