The Volume Licensing Service Center should be little more than an accountability tool. Download your ISO files as soon as you can and store them on a network share or something, along with a securely kept file with your product keys. That way, when the site is down, you still have access to the important things.
As for the article title... you can't really say something is down for the count unless it's never coming back.
In any case, yes, Microsoft needs to get their act together, but lazy admins does not a problem make for Microsoft.
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