Phil,
Agreed. As a SaaS vendor, I'll refer target clients to this article. Many buyers though, even if they agree with your logic, will be shackled by their company's data security policies that won't enable them to purchase multi-tenancy solutions.
When dealing with such clients, our strategy is one of limiting the damage. We offer a "cloud in a box" / private cloud solution and require clients to stay current within 90 days to our multi-tenant SaaS version updates.
We're trying to stay as true as we can to a pure "no exceptions" multi-tenant solution, but found ourselves unable/unwilling to say "no" to one of the world's largest banks when they said they wanted to use our solution globally but weren't able to purchase a multi-tenant #SaaS solution where data would be stored off premises.
2) For such clients that absolutely won't consider buying a multi-tenant solution, we offer them a private cloud with strict terms dictated by us designed to mitigate the risk that supporting such one-off customers would slow us down, increase our costs, or result in multiple substantially-different code bases for us to maintain.
- Justin Hunter
CEO of Hexawise
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