Great article Phil and very refreshing. I really like your idea of collective scrutiny and innovation.
I agree 100% that multi-tenancy is an extremely important issue that customers need to understand if they are to maximize the value of their investment in new technology services. While multi-tenancy delivers economies of scale for vendors, I see it delivering Transparencies of Scale for customers. Cost, reliability, features, security, etc. - customers are brought together in a community via the shared architecture and this increases transparency exponentially. IT professionals work tirelessly to try and create a shared environment in the on-premise/private-cloud world with user forums and groups but at the end the day their environments stand alone and transparency, as well as accountability, is very limited.
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