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Don't disagree at all. Nick Carr's argument provided a useful counterweight against bloating IT budgets and orgs (though it's hard to believe that many companies in post-dot-bomb-era 2003 were being *that* wasteful with their tech dollars). However, I think Carr, in order to attract interest and perhaps because he genuinely believes it, crossed the line by making argument that tech was going to become like your water or electrical service, that it becomes a utility that provides no competitive advantage to most companies. The evidence all around me is that that is an overly-reductionist view of the world.
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