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If anything, 99% is too low but I try to avoid any claims of 100%. I have yet to see an ERP failure that was directly attributable to the ERP software. I've spoken with several other implementation specialists and none of them have either. From my experience, those failures are fairly equally divided between the implementation vendor and the customer. There are some vendors who should really get out of the implementation business altogether...one in the New England area in particular I've advised customers against doing business with many times.
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