If you come from the Windows world the Mac ecosystem will probably seem closed compared to PCs. However the important thing to understand about Macs is that you are not buying just a computer, but the tight intergration between the hardware, OS and software. And tight intergration would not be possible if OSX were to run on the crap hardware any fly-by-night manufacturers decide to use.
Not being able to choose the hardware manufacturer is definitely a barrier for some people (especially those people who like to build their own systems.) But for the vast majority of computer users who never open up the case once they buy their computer, a mac might be a good choice. And since Macs are generally very well built and feature rich, I doubt many will have any issue at all.
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