How easy is it for professional user to actually use the "certified" systems.
Probably not a real challenge for the techies in medicine - and there are a lot. But there are a lot of professionals that are not computer hot shots. My doctor is one - old enough to have a lot of experience, smart enough to know how to properly use that experience and a two finger typist. Lots of wasted time typing with two fingers.
My wife is a therapist, trained in an old fashion system, based on the British System. Very demanding, but it graduated very good therapists. She is slowly becoming computer literate, but when the hospital she worked in on a part time basis went to computer based systems her productivity fell - simply because of two finger typing.
And a friend of ours is a nurse who uses hand me down computers for email only. I solved her Y2K problem on her DOS box by changing the date back 10 years. But she's a good nurse, who will take time away from patients to do the two finger tasks.
While it is safe to bet that the young folks in medicine will have better computer skills than the most experienced there is a screaming need to ensure that the systems are designed to a quality standard for users.
It's like when I was designing retail systems in the early 80s - one of my primary responsibilities was to ensure that the least computer literate in an area could easily and effectively use my designs. That is where half the sweat went to.
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