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I recently migrated all of our mailboxes from an internal exchange 2007 server, to Microsoft Online services. I have had a few issues along the way starting with Migration issues (which I solved using a third party site called Migrationwiz) and now server outages as mentioned above. Today's outage started around 3:30PM EST and was still ongoing as I left the office at 4:30PM. I thought switching to the 'cloud' would be more reliable considering Microsoft has had hotmail running reliably for years, but it's not so far, if this continues I'm going to consider an alternative (maybe Google Apps?). I also recently discovered that I cannot autoforward emails to any external contacts outside my organization, this is apparenty in place to prevent spammers from having the Microsoft servers blacklisted, but again a major upset for our organization as we autoforward many email reports to our partner companies. Technical support at Microsoft has also been poor and has taken sometimes over a week to receive a response. I have actually taught one of the level 2 support personnel how to allow a user access to a shared mailbox, I would expect them to know how to perform such a simple task, I actually found the solution through a google search while on hold for 10 minutes. And good thing I did, because when the fellow came back on the line, he said he wasn't sure if this was supported...they do however speak clear english, they just don't have a good understanding of the product at level 1 and 2, based on my experience in dealing with them.
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