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Sure, they were down for a few hours, but moving forward means taking on a risk that mistakes will be made as we move a complex system forward. I would rather mistakes be made from time-to-time and lessons learned so we can continue to evolve. Lessons coming out of this incident include producing more real-time communication and a test of the uptime guarantee. If we get better status communication and see the uptime guarantee is fulfilled then I would be more comfortable that things are moving in the right direction. If NASA can't put a ship in orbit without the risk of it blowing up, how can we expect the rest of the world to move forard without the occassional issue?
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