@DontBeEvil
I didn't have any clients affected and have had no real issues with BPOS at all. If I were in Enterprise IT and I were looking into BPOS it would be a Hosted/On-Premise setup anyway. I wouldn't rely 100% on any cloud vendor, assuming we're talking enterprise-level configurations. Services like this really shine for SMB because it gives them an affordable way to leverage these technologies. And it delivers better up time than they could achieve with a single server configuration, which many offices have. If I had an office with 100 users then BPOS is a no brainer. If I'm looking at 1000 users it's a different story.
They should offer a month credit to those who were impacted by the outage. I do think they should have required a case being opened by the company during the outage in order to qualify. Even if we were talking 50k users, a month's subscription is a drop in the bucket compared to the good will it could create.
Discussion on:
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