> In the business world, buyers of enterprise software like
> the idea of a single throat to choke, or at least a few
> throats. They don?t like the notion of having to find a
> throat that can be choked.
I've been hearing this for more than 20 years now. Can anyone give me some examples where a business has successfully "choked the throat" of a large-scale software vendor? Microsoft, for example?
There have been a few cases where complete and utter failures have led to multi-year lawsuits that resulted in damages (at least at the jury level), but in the ordinary everyday course of business what happens when a the IT Director of a $200 million manufacturing company calls up TBQ and tries to "choke" improved support - or even a fix for a critical bug - out of them?
In my experience, absolutely nothing happens - the major vendors just don't care because (a) they know the user is locked in (b) their lawyers are far, far more experienced at beating back user challenges than even the best lawyers the user might hire (and in any case a 'victory' over a critical supplier would be at the very best Pyrrhic).
sPh
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