For the next year, most PDA users will concentrate on synchronizing PIM data through a program specific to their e-mail and calendaring system. Within two to three years, many organizations will add synchronization capability to enterprise applications and portals.

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Most companies currently handle synchronization in a haphazard manner (e.g., many companies leave synchronization mechanism and software selection to the end user). META Group believes this is shortsighted, because it causes additional support burdens (either formal or shadow support). Given the expected substantial growth in devices, META Group believes that, during the next 6-12 months, companies should standardize on a generalized synchronization package and make it available to all users--they should even include it in the standard PC image build. This cost ($25-$50 per user) will be offset by reduced support costs, by preventing users who acquire devices from having to load their own software (and potentially negatively impact the PC), and by cost savings due to bulk purchases. Companies should standardize on the connection interface and service, rather than a particular device, because devices will change but the interface should remain constant.

Ultimately, server-based synchronization is a preferred (and more secure) approach to having individual applications on each user's PC. It supports central administration of users, the ability to define what data may or may not be synced, software distribution capability, asset management, virus scanning (though not currently a major threat), and the ability to handle future technologies (e.g., wireless syncing). This is made available by using a pass-through approach on the individual PC or by establishing direct Ethernet connections. META Group expects most companies will move to a server-based synchronization process within two to three years, despite the current cost of $100-$150 per user (though META Group expects prices to drop to $75-$100 within one to two years). META Group expects synchronization not only to provide PIM synchronization, but also to enable use of offline data (mobile portals, business information, data sheets), as well as connectivity to enterprise applications (sales force automation, ERP, business intelligence). Ultimately, these server-based systems will use directory services like Active Directory and authentication, leveraging existing security infrastructure.

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