Telstra cable cut downs 1000s of services

Telstra cable cut downs 1000s of services

Summary: A fibre cable cut has downed 19,000 Telstra services and 8000 ADSL services in East Maitland and the Hunter Valley.

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in brief A fibre cable cut has downed 19,000 Telstra services and 8000 ADSL services in East Maitland and the Hunter Valley.

The cut, which also affected a "small number" of mobile towers and some digital data lines, appears to have been carried out deliberately, according to the company.

"Initial investigations indicate the fibre appears to have been deliberately cut. This will be the subject of further investigation, but our current priority is restoration of services," Telstra said in a statement.

The company found out about the severed cable in the early hours of the morning. Telstra crews were already rejoining the fibre cables, with the expectation that services would be restored over the next few hours.

Topics: Outage, Broadband, Telcos, Telstra

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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4 comments
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  • Oh this is what we can expect from the NBN.
    Knowledge Expert
  • Yes it is...

    "Telstra crews were already rejoining the fibre cables, with the expectation that services would be restored over the next few hours".

    Few hours...as opposed to the good old stuff, down for, well who knows, days, weeks, months!
    Beta-9f71a
    • Well wireless doesn't have that problem.
      Knowledge Expert
  • They are lucky an actual crew is working on the problem, I'm in Katoomba my phone hasen't been working for 5 days and after talking to Telstras Malaysian mumblers on 4 or 5 occasions still haven't been able to get a date of repair all they do is accuse my equipment of being faulty and want to charge me $120. However I have tested all my equipment bought new wall plugs, handsets and adsl filters. I can receive incoming calls the phone rings and I can answer. I have no dial tone and can't dial out so it's pretty obvoious it's an exchange fault. My internet is up and down like a yoyo as is the speed.
    Telstras call centre is a disgrace and is unintelligible. They are not answering complaints.
    I guess I'l have to hire a private detective to find the head office and start knocking on doors, after visiting my Liberal Member asking a) Why did you privatise a company that at least could get phones up and running in a couple of days b) Why are you opposing the NBN and condemning me to more of this crap.
    The first guy I spoke too offered an appointment on the 19th of April, but that's been cancelled for the 21 st of April why is it taking a month to get a techinican to Katoomba telephone exchange?
    Kevin Cobley