Telstra suffers nationwide web outage

Telstra suffers nationwide web outage

Summary: Telstra's internet services suffered a nationwide outage this morning for around one hour, according to its spokesperson.

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update A planned change in the international gateway that Telstra was using was the apparent cause of this morning's nationwide web outage, according to a Telstra spokesperson.

Telstra still does not have an exact explanation for why its fixed line and wireless broadband connectivity went down this morning, but a spokesperson told ZDNet.com.au that the outage happened after its staff changed the international gateways it was using to carry in international traffic.

"It appears a planned change on the international gateways implemented earlier in the morning was the trigger. The change was rolled back, restoring services at 8.48am," the spokesperson said.

The spokesperson confirmed that the outage was limited to customers attempting to access websites hosted overseas. Customers received a message stating "Network error — Domain Name Service server failure".

Members of broadband enthusiast forum Whirlpool began reporting connection problems in all states from 7:51am. The outage appeared to have affected all of Telstra's broadband services, including its Next G network. Users had reported not being able to access websites hosted offshore, while services hosted locally remained accessible.

A full investigation is being undertaken, said the spokesperson.

Topics: Broadband, Outage, Telcos, Telstra, NBN

Liam Tung

About Liam Tung

Liam Tung is an Australian business technology journalist living a few too many Swedish miles north of Stockholm for his liking. He gained a bachelors degree in economics and arts (cultural studies) at Sydney's Macquarie University, but hacked (without Norse or malicious code for that matter) his way into a career as an enterprise tech, security and telecommunications journalist with ZDNet Australia. These days Liam is a full time freelance technology journalist who writes for several publications.

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Talkback

8 comments
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  • TPG ADSL outage affected Victoria last night

    Have you heard about TPG's ADSL outage last night? Check out the whirlpool forum for the latest of this outage, which is the second major outage for TPG's internet in Victoria during the past month.
    anonymous
  • Blah Blah Blah

    I want to know what the hell connecting to the Internet here in Australia has to do with a gateway to an international link. It all sounds like a crock of jellybeans to me.

    For the record the connections I have with People Telecom and Spin didn't even murmur let alone disconnect and I am paying less each year for them than I would if connected with Telstra.
    anonymous
  • Out rage!

    As one of the biggest suppliers of internet Lines in Australia Telstra sure has the wool pulled over peoples eye's.

    Ask yourself this question how much bandwidth do I have ? and how fast am I downloading ?I have 256k adsl thats per second Im lucky if i do 20 k per second .

    How many gigs are alloted to your account do you feel you are using all those gigs ?

    Answer is most people are getting ripped off and arnt even aware of this we have been out sourced and out stretched to the furthest most reaches of the planet , third world people to do a minimum wage job and what we get in return is crap internet that costs me $70 a month .

    I wish i could say F#$k telstra but they own the lines so theres no point.----
    anonymous
  • Bad math, or bad understanding

    Data is measured in BYTES, Bandwith is measured in BITS.

    So to find out how many bites a second your connection theoretically should be take your speed and divide by 8. Then take off 20% for overheads.

    Telstra isn't pulling any wool in that area, that particular method is used everywhere in the world.
    anonymous
  • Thread removed

    Hi everyone,

    FYI I have removed the abusive thread which was below this article, as it constituted objectional content under our terms of use, which can be found here:

    http://www.zdnet.com.au/services/terms/

    I want to note that I am now specifically monitoring our talkback system for abusive comments from the user known as Jason.

    Kind regards,

    Renai LeMay
    News Editor
    ZDNet.com.au
    renai.lemay@zdnet.com.au
    anonymous
  • Or non abusive

    Or non abusive threads, just anything that says Jason, rofl.

    Heaven help all the other Jasons.
    anonymous
  • re Or non abusive

    As usual, there's only one Jason
    anonymous
  • @re

    But there's plenty of Mikes, hey Anonymous Mike.
    anonymous