Telstra to fix iPhone 4S network dropouts

Telstra to fix iPhone 4S network dropouts

Summary: Telstra customers with an iPhone 4S who have been losing reception will soon breathe a sigh of relief, as the telco giant has promised to fix the network issue.

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TOPICS: Apple, Telcos, Telstra
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update Telstra customers with an iPhone 4S who have been losing reception will soon breathe a sigh of relief, as the telco giant has promised to fix the network issue.

The issue, reported on Whirlpool as early as October, and expanding with the release of iOS 5.0.1, causes Telstra customers to first lose 3G signal, before the handset dumps its cellular signal entirely. Often the signal returns after searching for around 60 seconds.

According to Telstra, the problem is due to a hardware compatibility issue due to a network upgrade currently underway. The company has been working on a fix with Apple through software updates.

In a statement to ZDNet Australia, Telstra said that it believes the issue can be addressed in a change to network settings.

"Our engineers are currently investigating reports that in certain coverage locations some iPhone 4S customers are experiencing a temporary reduction in coverage. We expect to be able to address very soon with a change to our network settings," Telstra said.

The problem is not limited just to Telstra, with Apple Support forums noting that customers on AT&T in the US are also having the same issue.

It is not the first reported issue of the new smartphone device, with users noting a much shorter battery life for the 4S than in previous generations of the iPhone. Apple had acknowledged the battery issue and moved to address it in the iOS 5.0.1 update; however, many users continue to report battery issues for the phone.

The coverage dropouts are reminiscent of the problems Apple encountered with the release of the iPhone 4. Due to the metal band used in the device, if users held the phone on the bottom left-hand corner, they could cause the signal to drop out. Dubbed "antennagate", the incident led to the late Steve Jobs announcing that Apple would provide free bumpers to all iPhone 4 owners.

In the 4S, this issue was addressed by building dual antennas into the device, and moving the gap in the metal band up to the top left-hand corner.

Updated 12:18pm, 9 December 2011: Telstra has advised that this issue has now been resolved.

Topics: Apple, Telcos, Telstra

About

Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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5 comments
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  • I wish Telstra would fix the woeful 3G data performance in the Melbourne CBD while they're doing network upgrades. It's been months now.
    paul1928
  • Telstra has been having problems with its networks in Darwin, too and our phone reception down in Batchelor is absolutely woeful, where it used to pip along at 2.5 - 3.0 MBpd it has now dropped back to .5-1.5 MBps - not good enough Telstra, especially when our bills are up around $200 a month for prepaids - they should be a lot less while we have such appalling service. It is no wonder consumers now hate Telcos more than banks. Wake up!
    ngukurr2
    • Chrisskinner,

      Looks like that's a problem with their LTE roll-out up there. ABC reported on it earlier this week:

      http://www.abc.net.au/news/2011-12-06/20111206-telstra-signal-problems/3715754
      Josh Taylor
  • Same issue with the 4s on Vodafone.
    Azizi Khan
    • You spelt that incorrectly .. it's Vodafail!
      r0cksinp0ckets