Thanks Verizon for the very late 4.3 update

Thanks Verizon for the very late 4.3 update

Summary: Unlike the tightly controlled iPhone market, Android is a bit like the wild west. Google releases updates, but they only trickle out to customers.

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TOPICS: Mobile OS
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Over the weekend, Verizon Wireless gave the owners of the Samsung Galaxy Note 2 handset a gift — quite late, but welcome nonetheless. Android 4.3 was finally shipped over the air to customers, making Verizon the last of the major US wireless suppliers to provide this update to customers.

Customers of Verizon Wireless have been anxiously awaiting the security and feature updates included in newer versions of Android. Customers at an Android 4.1.2 level watched as Google's Android 4.2 was released in November 2012, and Android 4.3 in July 2013. Google announced Android 4.4 in October 2013.

Customers who wanted to learn when updates were coming out or why they were being delayed were not given an explanation by Verizon Wireless, Samsung, or Google. Verizon Wireless was contacted as little as a week ago, and none of the customer service agents knew the release schedule. They suggested calling Samsung.

Samsung was contacted a week ago, and the customer service agents didn't know the release date either. They suggested calling Verizon.

Is it any wonder that the people suggesting that phones be rooted and unlocked, and updated software loaded, are singing their song louder and louder?

Topic: Mobile OS

About

Daniel Kusnetzky, a reformed software engineer and product manager, founded Kusnetzky Group LLC in 2006. He's literally written the book on virtualization and often comments on cloud computing, mobility and systems software. In his spare time, he's also the managing partner of Lux Sonus LLC, an investment firm.

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46 comments
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  • It's Android

    This is Android and their username is used to it. It's amazing what Android users will accept. Android has by far the most documented exploits, and even when there are security concerns, it still takes months for them to get pushed out from carriers. It's really a scandal, but if users are willing to put up with it, I guess they get what they deserve.
    Tiggster79
    • Android is the new windows

      Verizon just pushed the mcaffe virus scanner to my phone. So now I've gotta run a virus scanner on my phone?

      But the loons here tell us that android is linux and linux is inherently secure. So what gives?

      Then again, like windows, if the problem were so bad, people would stop using it. I guess we are back to apple vs windows!
      otaddy
    • Oh really...

      Please, do share these documented exploits... Every major exploit I've seen has been followed by a minor update to my phone even if it wasn't the latest version.

      Also, I had a friend with an iPhone 4 and he got the iOS 7 update... He hated how dog slow it became after the update.

      I've had other friends with iPhone 4s and 5 models that complained of flakey bugs with the new system.

      What's the point I'm trying to make here? Well, you don't always want the latest and greatest if it means you're getting more headaches than the update is worth.

      However, Google is all over the update thing and they're even forcing Motorola to stick to their 2 year plan for upgrades. My Droid Razr Maxx HD is scheduled to receive the Kitkat update and that phone is now 2 generations old.

      So, you want android with all the updates, buy either Nexus branded products or Motorola branded products.
      slickjim
      • I've been using iOS7 since 1 month after release

        on my iPhone 4S. While it does seem not as crisp snapping objects open it has not failed, nor crashed, and it's battery lasts 25% longer than before the update.

        I can't complain about Apple.
        DontUseMicrosoftAtAll
        • Try it with a 4....

          iOS7 slows iPhone 4's (not necessarily 4S's) down to a crawl. I am in charge of my company's cell phone service and since iOS7 got pushed down to our phones everyone with a 4 is asking for a new phone as their phones are now unusable! They should have never pushed it on to the 4.... probably just Apple's way of forcing people to upgrade.
          Thomas Kolakowski
          • iPhone 4 is OLD

            The latest and greatest OS is too much for a four year old phone? What a shocker! If you're using a four year old smartphone it is unreasonable to expect the performance of an iPhone 5S.
            Tiggster79
          • At least

            you still get updates. My 3GS isn't getting even security updates.
            wright_is
          • That's why I haven't updated my wife's iPhone 4 to iOS 7

            I tend to leave well enough alone in cases like that. There is no benefit to updating, and she's at that point where she can upgrade to a new phone, so why mess with success?
            William.Farrel
      • Oh?

        I use iOS 7 on my iPhone 4, my iPhone 4S, and my iPhone 5 with no issues with speed... why is it that you always want to trot out the "my friend who has an iPhone said iOS update XXX is so much slower than the last version" FUD - get some real personal experience with the platform first there slick before you put it down.
        athynz
    • Buy a nexus 5 then if you care so much.

      If you are on verizon, well sorry - get an iphone then.

      To me there is only one android - the current Nexus model. There is no issue with updates.
      drwong
      • I thought Android was about choice?

        If you are stuck with one headset if you want something as elementary as timely updates, that's not a whole lot of choice. In that case you might as well go with a "walled garden" to avoid the dreaded Google/Android headaches.
        Tiggster79
      • Most Android users have no clue about how Android updates/upgrades

        are handled by the carries and device manufacturers.

        And since the Nexus 5 was never offered in a brick and mortar store (to my knowledge), most Android device shoppers didn't even see one.

        Should it be up to customers to care? Or should it up to the carriers and device manufacturers to look out for their customers? IMO this is a product safety issue and the appropriate federal regulators should intervene on behalf of the customers.
        Rabid Howler Monkey
      • 18 month limit

        Google has an arbitrary 18-month support window for Nexus devices. There's no reason the Galaxy Nexus can't get KitKat. It is designed to run on even lower specced phones. But Google won't release it. Apple devices tend to be supported for about 2 years or more if you get lucky and buy their future "base" model (e.g. the iPad 2 and iPhone 3GS come to mind here).
        KPOM1
    • Flat out ly

      This is an I sheep user that knows nothing but one touch root apps dont listen to him.
      DoDbAnZ
      • This is just a Google sheep

        This is just a Google moron who doesn't know anything except bargain bin Google trash, so don't listen to him. ;-)
        Tiggster79
      • Wrong.

        Verizon is famous for delaying updates... They delayed the ICS update on their then-flagship device the HTC Thunderbolt for several months. And before you cry about me being an iOS sheep - I had by that time already installed cyanogenmod on my TBolt as well as my Samsung Galaxy S, my Nook color, and helped several friends root their Android devices or jailbreak their iOS devices... so yeah I have quite a bit of experience with the Android platform, rooting, and jailbreaking as well. Heck I've installed several custom ROMs on older WM devices and done the same with some BB devices. So stop barking at your betters, shut your trap, and listen - you might actually learn something.
        athynz
  • I wish i still had my windows phone

    they have instant access to new updates

    now my lame S4 still waiting for kitkat
    everss02
    • sure...

      ...instant access to all the viruses
      deathtoms
      • you need to root your brain

        it's full of bloatware
        everss02
      • What viruses?

        ARE there any viruses that affect WP8? I have yet to hear about them. Do some research before you post - or just to the Linux community at large a favor and just not post anything. You betray your ignorance with each post.
        athynz