The best CRM suite

The best CRM suite

Summary: We look at seven CRM solutions, compare them and give some recommendations for where each would have the best fit.

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Conclusion

As you can see, choosing the "right" CRM solution for your particular business depends on many factors and it really comes down to being clear on what features, processes and functionality are needed. And best of all, almost all of these suites offer free limited time trials that let you kick the tyres before committing to a solution.

SAP Business ByDesign will suit a medium to large business with an SAP heritage looking for an integrated solution, and Oracle CRM On Demand will work for a medium to large Oracle shop. For small to medium businesses there are more choices, with Salesforce and Dynamics CRM competing for the top spot as general CRM solutions, although all the tested solutions have particular strengths that may work for your business needs.

Topics: Microsoft, Enterprise Software, Oracle, Reviews, SAP

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8 comments
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  • Large CRM soft like Dynamics and Salesforces are taking a while to implement. For exemple, you need at lease 1 ou 2 years to setup the entire workflow. They sell you small pieces of soft and one by one you need to puzzle. For exemple. If you want to subcribe to Salesforce, you need to purchase a liscence of 125/user per month for the crm imagine if you have an entire channel to provide with that solution. After this if you want a website you need to pay 1500/per site per month + an other fee for write. In the case that you have dealers... you will have to pay : 18000 per year * nb of sites + the Crm. I prefer a PRM solution including a CRM like UpToMarket.com
    atelierv
    • Agreed

      We actually created a savings tool to show what it would take to build your own crm. If you have a company with 25 employees you would save $8500 in the first year. You can check out the blog at clikfocus.com/blog/custom-crm-savings-tool
      _Kleier
  • Engagedots CRM

    CRM system enhances the better customer relationship, the best thing is that it can easily integrate with the existing system. Providing a better flexibility for the business.
    Engagedots CRM
  • In my opinion

    and with the area of my experience of internet marketing, many top level marketers are using infusion -> http://t.co/3q9W23EDR3
    Easy1st
  • The CRM tools mentioned in this article are not applicable for small teams

    None of the products mentioned in this article are designed for small businesses. Instead, consider RelateIQ, Nimble CRM or Base CRM--each of which make relationships management easy and pleasant--instead of a time-consuming chore in data-entry. There is certainly not a one-size fits all solution, but you are often better off using the new generation of CRM applications that focus on mobile, usability, automated data gathering, and relationship intelligence. If you are trying to find the best CRM for your business, check out Software Report (www.softwarereport.com/software/crm/all) to learn more.
    SoftwareReports
  • A new software you should try

    great article paul! You should definitely try PayPanther.
    screenam
  • Top CRM's Based On Price And Quality -- Start Here

    The only actual contender mentioned below is Salesforce, when it comes to quality software that is. If you are concerned about price a few well priced good quality CRM software providers include:

    Snapforce CRM - CRM Software, Cloud Computing, Customer Relationship Management
    Zoho CRM - 10 Million users Work Online with Zoho

    Both zoho and snapforce offer a free edition of their CRM software product, and also offer paid editions, bottom line is you will not be disappointed with the software quality.
    joestark15
    • Get their links

      For convenience here are the links to them:

      Snapforce CRM - http://www.snapforce.com
      Zoho CRM - http://www.zoho.com
      joestark15