TomTom sat-navs bitten by 'leap year' bug

TomTom sat-navs bitten by 'leap year' bug

Summary: Sat-nav maker TomTom has admitted its devices have been hit by a glitch that left customers worldwide unable to get a GPS signal, leaving some stranded without directions.Some TomTom sat-navs, including the Go Live (above), have been hit by a 'leap year' bug.

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TOPICS: Tech Industry
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Sat-nav maker TomTom has admitted its devices have been hit by a glitch that left customers worldwide unable to get a GPS signal, leaving some stranded without directions.

TomTom Go Live

Some TomTom sat-navs, including the Go Live (above), have been hit by a 'leap year' bug. Image credit: CNET News

The problem emerged on Saturday, when a flood of customers began complaining on TomTom's forums that their devices — mainly more recent models — had stopped working.

On Tuesday, TomTom acknowledged the bug and said it is working on a full patch.

"The issue is caused by a 'leap year' bug in the software of the GPS receiver," the company said on its website. "We are working hard on a permanent solution that we will make available on our website as a downloadable software fix."

The company was unable to tell ZDNet UK which of its sat-navs are affected, saying only that a "limited number of navigation device models" are seeing the issue. On its forum, customers with a range of devices, including Via and Go Live models, are reporting the GPS bug.

"My Via 180 stopped receiving a GPS signal on Sunday 1st April. This has ruined my one-week holiday, as I now have no way to get around an unfamiliar city," forum member Linjon in Australia said in a post.

As a temporary fix, people can reboot their device, TomTom has advised.

Topic: Tech Industry

Karen Friar

About Karen Friar

Karen Friar is news editor for ZDNet in the UK, based in London. She started out in film journalism in San Francisco, before making the switch to tech coverage at ZDNet.com. Next came a move to CNET News.com, where she looked after west coast coverage of business technology, and finally a return to her homeland with ZDNet UK.

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