TomTom sends out sat-nav fix for 'leap year' bug

TomTom sends out sat-nav fix for 'leap year' bug

Summary: Sat-nav maker TomTom has pushed out an update to fix a software glitch that left customers worldwide complaining about not being able to find their location.Some TomTom sat-navs, including the Go Live (above), have been hit by a 'leap year' bug.

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Sat-nav maker TomTom has pushed out an update to fix a software glitch that left customers worldwide complaining about not being able to find their location.

TomTom Go Live

Some TomTom sat-navs, including the Go Live (above), have been hit by a 'leap year' bug. Image credit: CNET News

The problem, which began on Saturday, meant the sat-navs failed to get a GPS position. Instead, they saw a grey screen or a message saying the GPS signal was poor.

On Wednesday, the Dutch company apologised for the glitch, which it said was caused by a 'leap year' bug in the GPS receiver software from a third-party supplier.

"A software update fixing the issue is now available via MyTomTom," it said in a statement, directing owners to a support web page. "The update is straightforward."

While the company did not directly identify which models were affected, its support page gives instructions for installing the update on the Start 20/25, Via 110/120/125, the Via Live 120/125, the Go Live 820/825 and the Go Live 1000/1005 and 1005 World.

Topic: Tech Industry

Karen Friar

About Karen Friar

Karen Friar is news editor for ZDNet in the UK, based in London. She started out in film journalism in San Francisco, before making the switch to tech coverage at ZDNet.com. Next came a move to CNET News.com, where she looked after west coast coverage of business technology, and finally a return to her homeland with ZDNet UK.

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